Last updated: July 10, 2026
These Terms of Service govern your use of the Solve IT Communications Limited website and any services provided by us. By accessing our website or engaging our services, you agree to be bound by these terms.
Solve IT Communications Limited provides IT services including web design and development, mobile application development, custom software development (CRM, ERP, e-commerce), web hosting, website management, data analytics, cloud infrastructure, and SaaS products (CyberShield, Smart eQuiz). The specific scope, deliverables, timeline, and payment terms for any engagement are governed by the individual service agreement or proposal agreed between both parties.
Clients are responsible for: providing accurate and complete information required to deliver the services; timely feedback and approvals at each project milestone; ensuring they hold the rights to any content, images, or materials provided to us for use in their project; maintaining the confidentiality of any login credentials we provide; and compliance with all applicable laws in their use of our deliverables.
Upon receipt of full payment, clients receive full ownership of the custom work created specifically for them under a project agreement, including design files, code, and content. Solve IT Communications retains ownership of: proprietary frameworks, tools, and methodologies developed independently; our SaaS products (CyberShield, Smart eQuiz); general-purpose code libraries and components used across multiple projects (though clients receive a perpetual licence to use these in their project). Third-party components (open-source software, licensed fonts, stock assets) remain subject to their respective licences.
Payment terms are specified in individual project proposals or service agreements. Standard terms unless otherwise agreed: a deposit is required before project work begins; milestone payments are due within 7 days of invoice; final payment is due before delivery or go-live; overdue invoices incur a late payment fee of 5% per month. We reserve the right to pause work on projects with outstanding invoices and to withhold delivery until full payment is received.
For recurring services (hosting, website management), subscriptions are billed monthly or annually as agreed. We provide a 99.9% uptime SLA for managed hosting. Planned maintenance windows are communicated in advance. We reserve the right to suspend accounts with overdue payments after 14 days notice. Data is backed up regularly but clients are advised to maintain their own backups of critical content.
Solve IT Communications Limited's total liability to any client for any cause shall not exceed the total fees paid by that client in the 3 months preceding the claim. We shall not be liable for indirect, incidental, special, or consequential damages including loss of business, loss of revenue, or loss of data. We are not liable for downtime, data loss, or security incidents arising from client actions, third-party services, or events beyond our reasonable control.
Both parties agree to keep confidential any proprietary or sensitive information shared in the course of the engagement. We will not disclose client project details, business information, or data to third parties without consent, except as required by law. Clients agree not to disclose our proprietary processes, pricing, or internal methodologies.
Either party may terminate a project engagement with 14 days written notice. In the event of termination: the client is liable for payment of all work completed up to the termination date; any deposit paid is non-refundable; deliverables completed to the termination date remain the property of Solve IT Communications until full payment is received. Recurring service subscriptions may be cancelled with 30 days notice.
These Terms of Service are governed by the laws of the Federal Republic of Nigeria. Any disputes arising from these terms or our services shall be subject to the jurisdiction of Nigerian courts. We encourage resolution of disputes through direct negotiation or mediation before legal proceedings.
We reserve the right to update these Terms of Service at any time. Significant changes will be communicated to active clients. Continued use of our services after changes constitutes acceptance. The current version of these terms is always available on our website.
If you have any questions about these Terms of Service, please contact us before engaging our services.
Whether you need a website, a custom application, cybersecurity protection, data analytics, or cloud infrastructure β we have the expertise to deliver.