Frequently Asked Questions

A standard 5-page website typically takes 2–3 weeks from kickoff to launch. Larger projects (10+ pages, e-commerce, custom applications) take 4–8 weeks depending on complexity and how quickly feedback is provided.

Yes — 100%. Upon receipt of final payment, all code, design files, and content belong to you. We don't lock you into proprietary systems.

We need your brand assets (logo, colors), content (text and images), and a brief about your goals and target audience. We can also help with copywriting and photography sourcing if needed.

Absolutely. Every website we build is mobile-first — designed and tested on smartphones first, then scaled up to tablets and desktops.

Yes. We can redesign any existing website. We'll analyse what's working and what isn't, and rebuild it better — without losing your SEO rankings.

WordPress is our primary platform for content-managed websites. For web applications and e-commerce, we also use React, Next.js, and Laravel depending on requirements.

We offer a 30-day free post-launch support period for minor fixes. After that, our Website Management plans cover ongoing updates, security, and maintenance.

Yes. We offer professional copywriting as an add-on service. Good website copy is one of the biggest factors in conversion — we'd recommend it.

Our primary servers are located in Europe with CDN nodes closer to Africa. For clients requiring Nigerian-hosted servers, we can arrange local hosting through our data centre partnerships.

We use cPanel for shared hosting and DirectAdmin for some VPS environments. Both are industry-standard and well-documented.

Yes — for free. We handle the full migration including files, databases, and DNS changes with zero downtime.

We guarantee 99.9% uptime on all plans, which translates to less than 9 hours of downtime per year. For VPS plans, we offer 99.95%.

Yes. We register and manage .ng, .com.ng, .org.ng, and all international domain extensions.

Our Business and WordPress Pro plans include malware scanning and removal. For Starter plans, we offer malware cleanup as a one-time service. We also include free SSL and firewall protection on all plans.

Yes — the Business plan supports up to 5 websites. The VPS plan supports unlimited websites. The Starter plan is limited to 1 website.

Yes. All plans include professional email hosting with your domain name (e.g. info@yourcompany.com). We support IMAP/POP3 for use with Outlook, Gmail, or any email client.

A content update is any change to existing text, images, or minor layout adjustments — for example, updating a price, swapping a team photo, or changing office hours. New pages or major redesign work is quoted separately.

Simply send an email or raise a support ticket in your client portal. Include the URL of the page, what you'd like changed, and any new content or images. Most updates are completed within 24 business hours.

Yes — carefully. Before updating plugins, we take a full backup. We test updates on a staging copy of your site where available. If an update breaks something, we roll back immediately.

Hosting keeps your site online and secure at the server level. Management covers the WordPress layer — content, plugins, themes, and performance. They complement each other and are often combined.

Additional content updates beyond your plan's allowance are billed at a per-update rate. Alternatively, you can upgrade to the Enterprise plan for unlimited updates.

Yes. We can take over management of any WordPress website regardless of who built it. We'll do a health audit first to document the current state before starting.

No. Our management plans are month-to-month with no long-term contract required. Annual plans are available at a discounted rate.

We typically need access to your sales records (Excel, CSV, or CRM export), Google Analytics (if set up), and any other business data sources you have. We'll guide you on exactly what to pull together.

Even small datasets are valuable. 3–6 months of sales history is usually enough to surface meaningful patterns. More data gives better forecasting accuracy.

We deliver interactive dashboards (Power BI, Looker Studio, or custom web dashboards) plus a PDF summary report with key findings and recommended actions each month.

An initial data audit and dashboard setup typically takes 2–3 weeks. After that, monthly reporting is an ongoing service.

Yes. We can connect to most popular business tools including QuickBooks, Sage, Zoho CRM, Shopify, WooCommerce, and custom databases via API or direct database connection.

That's exactly who we're built for. We translate complex data findings into plain English recommendations your management team can act on immediately — no technical background required.

No. We work with businesses of all sizes — from SMEs moving to the cloud for the first time to international enterprises deploying major data warehouse infrastructure in Nigeria.

We handle specification, sourcing, purchase, freight, Nigerian customs clearance, delivery, rack installation, cabling, and commissioning. You approve the specification and budget; we handle the rest.

A typical migration takes 4–10 weeks depending on the complexity and volume of data. We plan the migration in phases to minimize disruption.

Our team holds AWS Solutions Architect and AWS Cloud Practitioner certifications. As an Amazon-authorized partner, we also have access to AWS technical support.

Yes. We offer managed AWS services including monitoring, patching, cost optimisation reviews, and 24/7 incident response.

We act as your local technology partner — handling procurement, importation, installation, and ongoing support. We have established relationships with Nigerian customs agents and logistics companies.