Privacy Policy

Last updated: July 11, 2026

Contents

Solve IT Communications Limited ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Information you provide directly: When you contact us, request a quote, or subscribe to updates, we collect your name, email address, phone number, company name, and any details you share in your message.

Information collected automatically: When you visit our website, we may automatically collect certain information including your IP address, browser type, pages visited, time spent on pages, and referring URLs through standard server logs and analytics tools.

Information from clients using our products: If you use CyberShield, Smart eQuiz, or other services we provide, we collect data necessary to provide those services in accordance with the terms of those platforms.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide the services you request
  • Send you project updates, invoices, and service communications
  • Improve our website and services based on usage patterns
  • Send marketing communications where you have given consent
  • Comply with legal obligations
  • Protect against fraud and security threats

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Cookies

Our website uses cookies β€” small text files placed on your device β€” to improve your browsing experience. We use:

  • Strictly necessary cookies: Required for the website to function correctly.
  • Analytics cookies: Help us understand how visitors use our website (e.g. Google Analytics).
  • Preference cookies: Remember your settings and choices.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

4. Third-Party Services

We work with trusted third-party service providers who may process your data on our behalf:

  • Paystack & Flutterwave: For payment processing. Subject to their own privacy policies.
  • Amazon Web Services (AWS): For cloud hosting and infrastructure.
  • Google Analytics: For website usage analytics.
  • WhatsApp (Meta): When you contact us via our WhatsApp button, your conversation is subject to WhatsApp's privacy policy.
  • Anthropic: CyberShield uses the Claude AI API for threat analysis. Data sent is governed by Anthropic's API terms.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include SSL encryption, access controls, regular backups, and security monitoring.

However, no method of internet transmission or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access the personal data we hold about you
  • The right to correct inaccurate personal data
  • The right to request deletion of your personal data
  • The right to object to or restrict certain processing
  • The right to data portability
  • The right to withdraw consent where processing is based on consent

To exercise these rights, please contact us at .

7. Children's Privacy

Our website and general services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. Smart eQuiz (where minors may participate in quizzes) requires parental or organisational consent and is operated under the control of subscribing organisations.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

Solve IT Communications Limited
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πŸ“ž +2348131177740

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.

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